Hi. Has anyone else had problems reaching the support team? I have emailed them 3 times (July 4, 8, and 11). I received one auto reply promising help within 48 hrs and one survey for rating their support service. No one has contacted me regarding my issue (subtitles). I don't understand. They used to have very quick support. Very sad.
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PlayOn Support (Russ) Official comment Hi Christine,
We apologize for any confusion. We have replied to each of your support requests, but it's possible our replies were caught in your spam filter.
Bill replied to your original email on Jul 04 20:46.
Bill replied to your second request on Jul 08 14:27
And finally, Bill replied to your most recent email on Jul 11 21:15.Please be sure to check your spam or junk mail folders for the emails. Alternately, you can access your ticket directly from our Support Center interface at the following link: https://support.playon.tv/hc/en-us/requests
Please let us know if we can be of any further assistance.
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