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Why there's no customer support?

Anyone here can suggest what we should do about this? I am asking for a refund but no one is replying 

4 comments

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    PlayOn Support (Skip) Official comment

    Hi Lee -- We do respond to all support requests.  Perhaps our reply ended up in your junk/spam folder.  If not, please send an email to skip@playon.tv so we can follow up appropriately. Thank you!

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    David S.

    What problems are you experiencing with the app/service? (The official customer support staff can take a few days to reply.)

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    Lee KL

    Thanks for reply.

    I have tried record several videos from netflix and youtube, non of them are successful and the download speed is terrible on my gigabit connection. I have also tried download without any vpn but still facing the same speed and service error problems. i hope it works but unfortunately is not the case with me. The program now is just sitting on the desktop. I think you can check my usage log on the server.

    I have also wrote an email to you for cancellation of my subscription on the same day and asking for a refund.

     

     

     

     

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    David S.

    I'm not a MediaMall employee, just a power user.

    PlayOn records videos in real time, so you need to allow for the length of the video plus any advertisements. Have you tried the latest version of PlayOn, released this week?

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