Do I need to configure my security software?


By design, security software will attempt to hinder software that tries to connect to the internet. As a result, you may notice high CPU usage, slower network speeds, and other issues when using PlayOn to stream or record a video. This can affect PlayOn in a number of different ways, including:

  • Causing video to playback "choppy" (i.e. the video appears to drop frames or stutter)
  • Certain websites may return zero videos or fewer videos than expected
  • PlayOn may be unable to login using your account (e.g. Hulu or Netflix accounts)
To diagnose an issue with security software, please try following these steps:

1. Try to configure your security software to allow full local and online network access to:

C:\Program Files\MediaMall\MediaMallServer.exe or C:\Program Files (x86)\MediaMall\MediaMallServer.exe (64-bit Windows)

Then, restart your PC, try to reproduce the problem, and see if the configuration in your security software worked.

2. If that fails, try temporarily disabling your security software, restarting your PC, and see if you can reproduce the problem.

Note: Restarting your PC is an important step, it allows the changes to take effect. However, if you are using one of AVG's products, then restarting your PC will reset your changes for the AVG product. You have to disable the Resident Shield and every other scanning option in order to disable AVG products, but do that *after* restarting your PC for your other security software.

If you are having trouble finding the option to disable your particular security suite (the steps often change from version to version) you can check this comprehensive list that includes most of the popular security suites, here:

3. Note that, often times, simply "disabling" security software may not truly cause it to refrain from blocking. So, if that fails, try temporarily completely uninstalling your security software (only if you're confident you can reinstall it, or if you are willing to try another security package, such as Windows Defender -- which is free for everyone using Windows, is highly recommended by security professionals, and works quite well in conjunction with PlayOn). Then restart PlayOn, and try again.

4. If all these things fail, please send in a support request (after you have uninstalled and/or disable your security software as in steps 2 & 3, restarted PlayOn, and tried to reproduce the problem.


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