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Unable to Record Anything on Windows7

I downloaded and installed the latest version of PlayOn on Windows7 x64 and added the information for my Hulu and Netflix accounts.  When I tried to download a show it would never make a file size greater than 1021 KB and then the recording would fail after 2 minutes of trying.

This computer is connected via wired ethernet, the internet connection remains stable, I've confirmed I've entered my account information correctly.  I've tried to run the program normally and as an administrator.  I've tried changing the recording directory to another drive.  There's plenty of space on the hard drives.

As a test I installed it on a Windows 10 Machine and it ran with no issues.

I've tried uninstalling and reinstalling and rebooting on the Windows 7 x64 machine to no avail.  Any ideas how to fix this?

4 comments

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    Avatar
    Matthew Bennett

    I found the log files and it has a screenshot of netflix when it errored out. It says:

    Missing Component

    We cannot find all the required components to play Netflix on this device.

    Please visit chrome://components, locate the WidevineCdm component, and

    click the "Check for update" button.

    For additional assistance resolving this issue, please visit our Help Center.

    https://help.netflix.com/support/27451

     

    I've done both of these and everything checks out.  I can also play netflix in chrome outside of playon.  Is there a way to get PlayOn to use a browser other than chrome to do its recording through?

  • 0
    Avatar
    Jeff Nuzum

    Are you running the latest version of IE11 and flash plugin and is it enabled in IE11?

    Manage Add-Ons > All Add-Ons > Shockwave v29.0.0.113

  • 0
    Avatar
    Jeff Nuzum

    Oops - Should be Silverlight v5.1.50907 and IE11x64 with KB4089187 patch

    https://help.netflix.com/en/node/23742 

    Currently running: MSE antivirus and use Ccleaner for junk files

  • 0
    Avatar
    Matthew Bennett

    Sorry for how long it took for me to test this, but no this did not fix my issue.  I have silverlight and can watch netflix with no problems in my browser.  The problem is when I try to use PlayOn to record off Netflix or Hulu it fails every time.

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