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Decrypt stand-alone server logs?

Nik Ambrosch

April 06, 2018 23:50

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possible to learn how to decrypt the playon logs so customers can troubleshoot the stand-alone product themselves instead of waiting for support?

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4 comments

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  David S. April 07, 2018 02:32

  Since you're asking about troubleshooting, perhaps you'll find this helpful: https://support.playon.tv/hc/en-us/community/posts/115008253467--PlayOn-Channel-Troubleshooting-Tips

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  Nik Ambrosch April 07, 2018 03:32

  thanks, getting a bit farther now.. when launching an ie browser through playon settings amazon prime video fails to play w/error 7135.

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  David S. April 07, 2018 03:39

  You're welcome.

  Did you find Amazon's tips on resolving that error?

  https://www.amazon.com/gp/help/customer/display.html?nodeId=201840230#GUID-1A1BC2C1-E982-4B0C-A172-BF25E0C520CA__SECTION_C252DA3A0A9C499A9BFE441CEAAAD009

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  Nik Ambrosch April 07, 2018 04:05

  actually yeah - opened the IE compatibility mode window that playon settings launches.. then logged into prime, rebooted, now it's recording.  hopefully it lasts.  thanks for pointing me at that article.