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Is there any customer service?

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Nbridge
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I contacted customer service because I get an error when I tried to install on Windows 10. It has been two days and still haven't received any response. I will be asking for a refund soon.

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3 comments

  • 1
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    David S.

    They're a small company, so they can take a few days to reply sometimes.

     

    What exactly was the error message? Perhaps someone in the community might be able to offer a suggestion.

  • 0
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    Nbridge

    Thanks for your reply Dave. During install on a Windows 10 laptop the installation program gets as far as Processing: Microsoft .NET Framework 3.5 and then displays an error message, "One or more issues caused the setup to fail. Please verify your connection to the internet, fix the issues and then retry setup." Here is the errors in the log file: 

    [1B94:1BB0][2018-04-26T07:31:43]i301: Applying execute package: NetFx351Dism, action: Install, path: C:\ProgramData\Package Cache\F9A85800D4A9A32C3E7A481AF16AEFCB33339B2A\Redist\dotnetfx35dism\Helper.exe, arguments: '"C:\ProgramData\Package Cache\F9A85800D4A9A32C3E7A481AF16AEFCB33339B2A\Redist\dotnetfx35dism\Helper.exe" /s'
    [1B94:1BB0][2018-04-26T07:32:14]e000: Error 0x80070032: Process returned error: 0x32
    [1B94:1BB0][2018-04-26T07:32:14]e000: Error 0x80070032: Failed to execute EXE package.
    [302C:1B74][2018-04-26T07:32:14]e000: Error 0x80070032: Failed to configure per-machine EXE package.
    [302C:1B74][2018-04-26T07:32:14]i319: Applied execute package: NetFx351Dism, result: 0x80070032, restart: None
    [302C:1B74][2018-04-26T07:32:14]e000: Error 0x80070032: Failed to execute EXE package.
    [1B94:1BB0][2018-04-26T07:32:14]i351: Removing cached package: NetFx351Dism, from path: C:\ProgramData\Package Cache\F9A85800D4A9A32C3E7A481AF16AEFCB33339B2A\
    [1B94:1BB0][2018-04-26T07:32:14]i372: Session end, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{1313c335-8031-4e6b-8ee5-7b280e28f31b}, resume: None, restart: None, disable resume: No
    [1B94:1BB0][2018-04-26T07:32:14]i330: Removed bundle dependency provider: {1313c335-8031-4e6b-8ee5-7b280e28f31b}
    [1B94:1BB0][2018-04-26T07:32:14]i352: Removing cached bundle: {1313c335-8031-4e6b-8ee5-7b280e28f31b}, from path: C:\ProgramData\Package Cache\{1313c335-8031-4e6b-8ee5-7b280e28f31b}\
    [1B94:1BB0][2018-04-26T07:32:14]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{1313c335-8031-4e6b-8ee5-7b280e28f31b}, resume: None, restart initiated: No, disable resume: No
    [302C:1B74][2018-04-26T07:32:14]i399: Apply complete, result: 0x80070032, restart: None, ba requested restart: No

    Any assistance would be greatly appreciated.

  • 0
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    bruce clark

    This does not look like a PlayOn problem.  You need to Google installation problems with NET Framework and install it separately to find your problem, then reinstall PlayOn.

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