When receiving support in the past, I was directed to use the "visible.mmt" file. I have found this to be a great function to have. It makes the recording window visible and allows the user to see what is blocking the recording of the interested video and possibly take quick action or better support communication. It would be nice if the option/configuration for the use of the visible.mmt file could be a configuration or switch in the settings menu to activate and deactivate.
Thanks.
Now that's a really great suggestion, that I doubt anyone at PlayOn will take seriously. Once I was informed of how to use visible.mmt on a support request last year, I have used it myself, along with the key combination when restarting the service that causes some type of refresh (of what I'm not yet sure) to occur, and it drastically cuts down on the number of support requests I would put in otherwise.
There is also the specific cache folder (buried in PlayOn's hidden AppData folder) to clear that forces the browser window PlayOn uses to re-obtain any resources that have been cached (for which it sets the expiry for a long time in the future), although I have been told that once doing this to wait an entire hour before attempting to stream the problematic source again (which works sometimes and not others). Sometimes uninstalling and reinstalling PlayOn does the trick also.
Bottom line is, I try to do as much troubleshooting and solution attempts before putting in a request.
I realize all these tools could be very dangerous in the hands of certain users, but some of us do this kind of thing for a living. I am a developer in the Microsoft world (mostly .NET at this point) and have done my share of IE automation. It's been several years since I've done anything with IE automation, given the precipitous decline of IE's use. But that doesn't mean that IE isn't still one of the most automate-able browsers out there, and I would assume switching all the PlayOn channels from IE to Chrome represents an enormous amount of work.
Forgive my ignorance. I feel like an idiot. I'm an older man and am completely self-taught in what I know about my computer. As little as I know, I'm proud of myself for learning this much.
I sent in a support ticket and they wanted me to download the visible window app(which I did), but they want me to move it to something I'm not familiar with. Program Files\MediaMall or Program Files(x86)\MediaMall on a 64 bit PC. Would somebody have pity on an old man and help me out? I would be forever in your debt. Thank you
it's not that hard, given how you described your knowledge those folders will be in their default positionso open your file explorer. if you don't have it pinned to your taskbar there are several ways to do thisfirst press and hold the windows flag key then press r and a small window should come up. type explorer.exe in that window and hit enter
look for your C drive, if you don't see it look down the left hand side for "this PC"
on your C Drive if you see both Program Files & Program Files(x86) you have a 64 bit PC.
if you only see Program Files you have a 32 bit PC.
that is what their instructions are trying to help you differentiate
PlayOn is a 32 bit program therefore will be in (x86) if you have a 64 bit PC.
I hope this helps.
Jenna
