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Amazon your amazon user and password are correct, but additional validation is necessary

Chris Kitchens

November 23, 2016 23:20

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Hello,

I have opened a ticket on this, but haven't heard any resolution on this. Internet searches have provided some info on this problem, however, the solution was that Playon came out with a version update...well I have now upgraded twice, and getting this issue. When I try to browse Amazon Videos I get a message box "your amazon user and password are correct, but additional validation is necessary" and when I go to the website, there is no questions to answer. Any additional help would be appreciated.

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105 comments

• 1
  
  Brian McGraw July 21, 2017 18:59

  Just ran into this issue for the first time.  Opened up a support ticket - Version 4.3.25.19251 

• 0
  
  Paul Rhodes July 21, 2017 23:17

  I had the Amazon authentication issue a month ago and it went away.  Amazon Prime has been working perfectly....until today when the problem returned.

• 0
  
  Bruce Kolber July 22, 2017 16:18

  Same problem as others.  For awhile I could do an uninstall and then an install and it would work for awhile.  Now, Amazon Video doesn't work at all .... same message as others and no Amazon security question.  Running 4.3.25.19251 .   Ticket has been opened.

• 0
  
  Steve Vivona July 22, 2017 16:21

  Same with me. Ticket opened. Extremely frustrating!

• 0
  
  Bruce Kolber July 22, 2017 19:02

  .Update:  tried a 2nd laptop .... same problem.

• 0
  
  Bruce Kolber July 23, 2017 11:13

  Update:  Had a video Play issue (vertical lines in stream) and installed older Playon release.  Can now Start/Stop Server and SOMETIMES access Amazon.

• 0
  
  Felix Vigo July 23, 2017 20:10

  Everything was working fine as my last recording from Amazon was on July 17th and now the issue is back.

• 0
  
  Steve Vivona July 23, 2017 22:56

  Happened to me on the last update. Driving me insane!

• 0
  
  Bruce Kolber July 23, 2017 23:14

  The video problem seems to be with the last update but I've tried 3 different releases (I save old releases) and have the same Amazon problem with all 3.

• 0
  
  Bruce Kolber July 26, 2017 00:08

  Today's release has (so far) fixed the Amazon issue.  However, the streaming video (Play) still has video problems (vertical lines).

• 0
  
  Steve Vivona July 29, 2017 20:47

  I updated. Now I can access my Amazon account but all my recordings fail with "Unknown error."

• 0
  
  Bruce Kolber August 01, 2017 18:06

  Latest release 7/29 has fixed my video problem and Amazon Prime sign on problem.  No new issues.

• 0
  
  Tony B October 25, 2017 19:30

  This is driving me crazy. Same problem but error message 10.

   

  You pay for a product and expect that product to work.

   

  What must I do to access Amazon on Playon?

• 0
  
  PlayOn Support (Skip) October 25, 2017 19:34

  Hi Tony - Amazon is working fine for us when we test. A couple of questions.  Are you using a US Amazon account?  Are you on PlayOn Desktop or PlayOn Cloud?

   

  Have you enabled 2 step authentication for your Amazon account?

• 0
  
  Anthony Brooks October 29, 2017 08:41

  Nice to receive an email form tech support saying they finally have reproduced the problem. Now it's a case of waiting for a fix.

   

  I knew that with all of these complaints that there had to be an issue. I think the problem lays with the PlayOn server.

• 0
  
  PlayOn Support (Skip) October 29, 2017 13:33

  Hi Anthony - the specific issue our support tech was referring to was the Amazon error code 10 you're seeing...While we were eventually able to reproduce after repeat tests, we're not able to do so consistently.  The problem you're having is specific to Amazon.uk accounts (not all, but a handful). That's why we weren't able to reproduce initially.

  It's associated with a change Amazon made to how authentication is handled. 

  Most folks are able to use the Amazon channel without issue.  That said, we are digging into it and thank you for the follow up.

• 0
  
  Rique Santiestevan October 31, 2017 16:58

  I am not on an Amazon UK account, and I cannot authenticate Amazon using PlayOn Cloud on an iPhone 6s+, running iOS 11.0.3.

  I am stuck in an endless loop of attempt to login, get prompted for the 2FA code, type the code in, wait quite some time, then get prompted for the 2FA code (again!). Lather, rinse, repeat.

  I tried the trick of appending the 2FA code to the end of the password, and it seemed to accept it, however all that changed is that I received a dialog which stated "Further Info Needed" and re-directed me to the Amazon website to answer any security questions, if prompted. I was not prompted and this did no good whatsoever.

  I'm stuck, PlayOn Support. What to do?

  Rique

   

• 1
  
  Michael Luong December 04, 2017 23:48

  I was able to resolve by doing the following:

   

  1) Log into Amazon via your browser

  2) Set up 2 step authentication as described above

  3) Save and exit out of your Amazon account

  4) Log back into Amazon in your browser - you should get a text message (if that is your default device for authentication code)

  5) Log in with the code and select the option to remember this device

  6) Open PlayOn settings

  7) Enter your amazon username / password and click on test connection button - you should get a code

  8) Append your password with the code as described above - your credentials should be accepted

  9) Open browser, log into Amazon and turn off 2-factor authentication

  10) Go to PlayOn Settings - stop server

  11) Go to PlayOn Settings and enter your username and password (without the confirmation code. Normal username & password)

  12) Click on Apply

  13 ) Start PlayOn server

  14) Go to PlayOn Settings - test your amazon credentials - should be accepted

  15) Go to your Amazon Channel in PlayOn and it should now work

   

  Hope this works for others and good luck!

• 0
  
  Steve Mol December 06, 2017 17:25

  Still no joy.  It always asks for "additional validation."  (Error: 502)

• 0
  
  Steve Mol December 06, 2017 19:14

  No code at step 7...

• 0
  
  Steve Mol December 06, 2017 19:21

  Nothing I try works.  It's really disappointing, since this is the reason I bought PlayOn in the first place!

• 0
  
  Bobby Crabtree December 16, 2017 05:56

  I am also having the problem listed above by so many users. None of the "solutions" work for me either. I am in the US and this all started after Amazon started with 2 step verification. At this point I cannot use Playon for recording anything on Amazon Video. Please help Playon Support.

• 1
  
  Bobby Crabtree December 16, 2017 17:19

  Wanted to update my problem. The process that Michael Luong described above just worked for me. The only thing that I had to do was update my version of Playon to the latest and greatest. When I had tried with my previous version, it would not send me a code in step 7. When I updated to version 4.3.73.20909, the steps described by Michael worked. I am back online with Amazon Video. Thanks Michael.

• 0
  
  Michael January 09, 2018 03:12

  I've been having a different problem with Amazon for a while (maybe a month or two?).  Recordings start, but after about 2 minutes, they just stop with an error.  It doesn't matter how many times I try again.  It always fails then.  Netflix records fine.

  I have the latest version and no 2 step verification.  I can play movies in the browser just fine (although I tried with Chrome instead of Edge).  Do I have to try with Edge?

  Where would I access a log to see exactly what the error is?

• 0
  
  Michael January 09, 2018 03:39

  I just logged in with Edge and tried to play a movie and I think I might have found my problem.  When I use Edge, before the movie starts, it plays a trailer for an Amazon series.  I don't think PlayOn is getting past that.

  For some reason, that trailer doesn't play in Chrome.

• 0
  
  Robert Crabtree January 16, 2018 01:02

  Worked for a couple of days and is not working again. Not sure what changed. 

   

• 0
  
  Ryan Otto February 27, 2018 19:30

  i am also unable to record amazon prime - which was the reason why i purchased this - i can record for about 1m26sec then it fails without an error code

  please fix this

• 0
  
  Michael February 27, 2018 21:46

  I had the problem with Amazon videos aborting about 90 seconds in.  PlayOn support sent me a "visible.mmt" file to put in the "C:\Program Files (x86)\MediaMall" directory.  That let me see the what was going on and fix it.

  They really need to make that a feature in Settings rather than requiring us to contact support.

  If you want to skip support, here's a copy of the visible.mmt file and some other troubleshooting comments.

  https://www.reddit.com/r/PlayOn/comments/7fct1a/playon_channel_troubleshooting_tips/

• 0
  
  Ryan Otto February 28, 2018 00:41

  thanks Michael! i tried it but still have issues ....odd though as i can record some things, like the family feud 1980 episodes...but when i try and record thomas the tank engine it fails after 90 seconds every time....will play around a bit more with it.

• 0
  
  Jill Davis June 16, 2018 19:05

  Same problem and in looking at this thread it's been almost a year and still no fix.  I just paid $70 for the program and I can't even use it.

   

  Jill